Crash & Burn

Got news today that neither the product quality or customer service has improved over at Easton since my own wheel troubles with them.My friends will remember (and some should have REALLY remembered) that a while back I had a brand new and top of the line set of Easton XC wheels fail not once but twice on me. The first time it caused a nice bump to my noggin and a pulled shoulder for my trouble. After my warranty replacement set failed on their 2nd ride i had to go round and round in order to get a refund. I only succeeded because I had a good friend and great bike shop working on my behalf.

A couple weeks ago I rode with my buddy Pete and during the ride his free hub started sounding like a popcorn machine. It was horrible, I’m surprised it got him home actually. Today he posted up that easton has given word that they don’t see the failure as a warranty issue. This is really sad considering how new these wheels are. The damn tires mounted on the wheels haven’t even worn out yet. Come on guys that’s just bs.

At least Pete now admits he should have listened to me when I warned him against buying Easton wheels. Looks like he’s finally remembered what he taught me long ago. You simply can not beat a hand built set of wheels.

I do have to wonder how a company putting out such poor quality components and supporting them with even worse customer service stays in business.

This entry was posted on Monday, May 19th, 2008 at 2:11 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.